Warranty term: Six month from the date of purchase. This warranty covers manufacturing defects on the product itself i.e. leather surface, handling or stitching. Other parts than the above are not covered by this warranty. The warranty does not cover any accidental damages.
Please note that the product is made of natural leather. The appearance of pores, textures, and minor scars on the leather surface are all natural phenomena.
To have replacement covered under this warranty performed, please reach out to our Customer Support team at firstname.lastname@example.org. In the e-mail you need to specify your name, address, order number and a detailed description of the issue. Finally, write ‘reclaim of purchase’ as subject of the e-mail or letter.
Note that repair/replacements will be charged in the following cases, even during the warranty term. - Failure or damage caused by improper use or carelessness - Failure or damage caused by unjustifiable repair or modification - Failure or damage caused by fire or water, or a natural disaster such as for example an earthquake - Esthetical changes that occur during normal wear and tear and aging.
Products may be replaced with substitutes if the originals are not available.